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bok33 handles your information, payment activity and device data with a clear purpose — so your session stays intact and your wallet records are accurate. This policy sets out exactly what we collect, how we use it, and the choices available to you, subject to your local law and eligible regions.
When you create an account at bok33, we collect the details you enter during registration — your name, contact information and login credentials. When you make a transaction using Rocket, Upay or Bank Transfer, we record the payment method reference, the amount and the timestamp. We do not store your full Rocket or Upay PIN; only the transaction reference is retained for reconciliation. When you access the site from a mobile browser, we log your device type, browser version and session token so your account resumes where you left it. We use this data to verify your identity, process your withdrawals, respond to support queries and keep your account secure. We do not sell your personal data to third parties. We may share limited data with payment processors — such as Rocket or Upay — strictly to complete the transaction you initiated. Any sharing with a processor is governed by that processor's own terms. This policy applies to all activity on bok33, including any pages accessed through a mobile browser on your phone. Access to the platform and the scope of data processing depend on your local law and eligible regions.
Transaction references from Rocket payments are retained for account reconciliation. No PIN or full wallet credential is stored on our side.
Upay transfer records are logged against your account wallet to confirm deposits and support any withdrawal query you raise.
Bank Transfer details are recorded at the account level for verification and dispute resolution, in line with standard payment record-keeping.
This policy governs data collected directly through bok33 and any account interaction you carry out on that domain. It does not extend to third-party services you reach by leaving our site, even if you arrived there via a link on our pages. Understanding the boundary helps you know exactly where our obligations begin and where they end.
All data gathered when you log in, update your profile or review your balance on bok33 is fully within this policy. That includes session tokens stored on your mobile browser to keep you signed in.
Payment records created when you deposit or withdraw via Rocket, Upay or Bank Transfer fall inside this policy. We hold only what is needed to verify and reconcile each transaction.
Your browsing activity on bok33 — the pages you visit and the game categories you open — is covered here. We use that data to keep the lobby loading correctly for your device type.
If you follow a link to a payment provider's own portal or an external page, that service operates under its own privacy terms. We have no control over data collected once you leave bok33.
You have real, actionable choices about the information we hold. You can ask us to confirm what data is linked to your account. If a detail — such as a contact number or payment reference — is recorded incorrectly, you can request a correction through the support channel. Where the law in your eligible region permits, you can ask us to restrict how we process your data or to delete records that are no longer necessary. We do not make these options complicated. Each request is handled through the same support route published on bok33, and we will acknowledge your request and tell you the next step. Response timelines depend on the complexity of the request and the requirements of your local law. Requests that involve payment records may need additional verification to protect your account. We will tell you clearly if that applies to your case.
Ask us to confirm what personal and payment data is held against your account. We will outline the categories of information stored and where it came from.
If a name, contact number or payment method reference is wrong, contact support with the correct information and we will update it once we have verified your identity.
Any question about how your data is used — including Rocket or Upay transaction records — can be submitted through our published support route on bok33.
Where your local law and eligible region allow, you can request deletion of data that is no longer needed. Payment records required for legal or financial compliance may be retained.
If you have a question about this privacy policy, or want to exercise any of the rights described above, use the contact routes published on bok33. We do not accept privacy requests sent to unofficial channels. Each route below is available from your account page or the site footer.
Open the live chat widget from any page on bok33 to raise a privacy question or request a data review. Have your registered contact details ready so we can verify your account.
Send a written privacy request to the support email address listed in the bok33 footer. Include your account reference and a clear description of what you are asking us to do.
The help section inside your signed-in account area contains links to submit data requests and track their status. This is the quickest route for account-level corrections.
We apply consistent standards to how data is stored, how long it is kept, and who can access it. Your account session on a mobile browser is protected by a token that expires after inactivity, so an unattended phone does not leave your account open indefinitely. Payment data linked to Rocket, Upay or Bank Transfer transactions is kept for as long as financial record-keeping obligations require, then removed. Cookies on bok33 serve two purposes: keeping your session active across pages, and recording which device type you are using so the lobby layout loads correctly next visit.
We use session cookies to keep you logged in as you move between the lobby, account wallet and payment pages. These expire when you close the browser or after a set period of inactivity.
Rocket, Upay and Bank Transfer transaction records are retained for the period required under applicable financial regulations. Once that period passes, the records are removed from active storage.
Access to your account data inside our systems is restricted to authorised personnel who need it to process transactions, handle support queries or investigate a reported account issue.
When this policy changes in a material way, we publish the updated version on bok33 with a revised date. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about how bok33 handles personal data, payment records and information. If your question is not here, the support routes listed above are open to you.
We collect your name, contact details and login credentials at registration. Once you make a deposit via Rocket, Upay or Bank Transfer, we also record a transaction reference against your account. We do not collect data beyond what is needed to operate and secure your account.
We share limited data only with the payment processors — such as Rocket or Upay — that you choose to complete a transaction. We do not sell your data to advertisers or unrelated third parties. Any processor we work with handles your data under their own published terms.
Rocket, Upay and Bank Transfer records are kept for as long as financial regulations in your eligible region require. After that period, records are removed. If you want to know the specific retention period for your account, contact us through the support route on bok33.
Yes, where your local law and eligible region permit. Submit the request through the account help page or email support. Payment records required for legal or financial compliance may need to be retained even after other data is removed, and we will tell you if that applies.
We use session cookies to keep your login active as you move between pages, and device-recognition cookies so the lobby layout loads correctly on your phone next visit. We do not use advertising cookies to track you across other websites.
Contact us via live chat or the support email published in the bok33 footer. Provide your account reference and the correct detail. We will verify your identity first, then update the record. Corrections to payment method references may take a short additional step to confirm.