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Your bok33 account balance moves through Rocket, Upay and Bank Transfer — the same local payment rails you already use on your phone. Every deposit and withdrawal starts from the cashier section inside your signed-in account, where the fields and limits shown are the ones that apply to your account right now.
Putting money into your bok33 account takes a few steps inside the cashier section. We support Rocket, Upay and Bank Transfer as deposit routes — choose whichever wallet or bank you have ready on your phone. The amount fields and any minimum shown on the deposit screen are the figures that apply to your account; we do not publish a separate schedule outside that screen. Once you confirm the transfer from your wallet or bank app, the transaction reference appears in your account history so you can match it against your wallet record. If the balance does not update after the expected window shown on screen, open a support ticket with that reference number.
Log in and go to the deposit section inside your account. The cashier lists the payment routes available to your account.
Select Rocket, Upay or Bank Transfer. The screen shows the fields and limits that apply to your account at that moment.
Type the amount within the range shown, then confirm in your wallet or bank app. Keep the transaction reference your wallet generates.
Your account balance updates once the transfer is matched on our side. The deposit appears in your transaction history with a status label.
Withdrawals from your bok33 account go back to the same payment method you used to deposit, or to another verified route shown in your account. Open the withdrawal section from the cashier, pick your payout method — Rocket, Upay or Bank Transfer — and enter the amount within the range your account screen displays. Before a withdrawal is processed, your account may prompt you to complete an identity check; follow only the fields and instructions shown at that point. We do not publish withdrawal timelines outside the status labels in your account history, because processing depends on the payment network and your account standing. Save the withdrawal reference shown on the confirmation screen.
Go to the withdrawal section while signed in. The screen lists the payout methods linked to your account and the amounts available to withdraw.
Choose Rocket, Upay or Bank Transfer. Enter an amount within the range shown on screen — the fields reflect your current account limits.
If your account prompts an identity or wallet check before releasing funds, follow the instructions shown. Do not skip this step or the withdrawal will stay pending.
After submitting, note the reference number on the confirmation screen. Use it if you need to raise a support query about the withdrawal status.
When bok33 asks you to verify your account, the fields and documents required are shown directly inside your account area — we do not maintain a fixed list outside that screen, because the steps depend on your account activity and the payment routes you use. Open the verification section from your account menu and follow each field in the order shown. Some accounts are asked to confirm wallet ownership by matching the name on the Rocket or Upay account to the name on the bok33 account; others may be asked for additional identity details. Complete each step before attempting a withdrawal, as an incomplete verification holds the payout in a pending state.
Find the account verification or identity check area inside your signed-in account menu. The fields shown there are the ones that apply to your account right now.
Complete each field as displayed. The screen tells you which step you are on and what information is needed before you can move to the next.
If prompted, confirm that the name on your Rocket or Upay wallet matches your bok33 account name. Mismatches delay the verification step.
Use the help or support route shown inside your account to ask about a specific verification field. Do not guess or skip — an incomplete step blocks withdrawals.
We accept deposits and withdrawals through the local payment rails listed below. Each route is available from the cashier section inside your signed-in account; the limits and fields shown on screen apply to your account at the time of the transaction.
Deposit and withdraw using your Rocket mobile wallet. Enter your Rocket number in the cashier field and confirm the transfer in the Rocket app.
Upay is available as both a deposit and withdrawal route. Select Upay in the cashier, enter the amount shown, and approve from your Upay account.
Transfer directly from your Bangladesh bank account. The cashier shows the account details and reference to use when making the transfer from your bank.
Every deposit and withdrawal on bok33 generates a reference that appears in both your account transaction history and your wallet or bank statement. Keeping these references makes it straightforward to raise a support query if a transaction status does not update as expected.
Each transaction produces a unique reference shown on the confirmation screen and in your account history. Copy or screenshot this reference immediately after confirming a deposit or withdrawal.
Your account history shows a status label — pending, completed or failed — against each transaction. A pending label means the payment network has not yet confirmed the transfer on our side.
Open the transaction history inside your signed-in account to see a full list of deposits and withdrawals with dates, amounts, payment method and current status.
Save your wallet app confirmation, the transaction reference from bok33 and the date and amount. These three details are what our support team needs to investigate a delayed or missing transaction.
Your bok33 account and the payments attached to it are protected through a combination of domain checks, identity matching and a published support path. Before entering any account details, confirm you are on bok33 — the address shown in your browser bar. Our support team is reachable through the help route inside your signed-in account for any transaction or verification query.
Always confirm the address in your browser reads bok33 before logging in or entering payment details. Bookmark the address directly rather than following links from messages or third-party sites.
We match the name on your bok33 account to the name on your Rocket or Upay wallet during verification. This step protects your account from unauthorised withdrawal requests.
Withdrawals go only to payment methods linked and verified on your account. If you want to add a new wallet route, follow the steps shown in your account settings before requesting a payout.
If you notice an unrecognised transaction or a login you did not make, use the support route inside your signed-in account immediately. Our team can place a hold on account activity while the query is investigated.
These are the questions we hear most often about deposits, withdrawals and account checks on bok33.
Rocket, Upay and Bank Transfer are the deposit routes available in the cashier. Open the deposit section while signed in and the screen shows which routes are active for your account right now.
Your account balance updates once the transfer is matched on our side. Check the transaction history section — a completed status label confirms the deposit is in your account. Keep your wallet reference in case the status stays pending.
Your account may prompt an identity or wallet verification step before releasing a withdrawal. Follow the fields shown in the verification section of your account. An incomplete step keeps the withdrawal in a pending state.
Withdrawals go to verified payment methods on your account. If you want to use a different Rocket or Upay number, add and verify it in your account settings first, then request the withdrawal from the cashier.
Open your account transaction history and note the reference number and status label. Then contact support through the help route inside your account, sharing the reference, amount and date so the team can check the payment network status.
The minimum amounts are shown on the cashier screen when you select a payment method. We do not publish a fixed schedule outside the account, as limits can vary by payment route and account standing.